How to return your order
- Email us within 14 days of arrival. Send a message to silkslideshop@gmail.com with your order number, the name on the order, and why you're returning it.
- We'll reply with return instructions. We'll tell you where to send the clips. Please don't mail anything back before you hear from us.
- Ship the product back. Pack up the clips and send them using the instructions we give you.
- Get your refund. Once your return arrives, we refund your original payment method.
The short version: returns must be requested within 14 days of arrival, and the product has to be shipped back to us. We don't issue refunds without a product return.
What to include in your email
- Your order number (it's in your order confirmation email)
- The name on the order
- The reason for the return
Clicking the button above opens an email with those fields already filled in. You can also copy our address: silkslideshop@gmail.com.
Before you return: is it a fit problem?
The most common issue we hear about is rod size. SilkSlide fits 3/4" and 1" rods and works with back-tab and dual-header curtains. If something doesn't fit right, check the rod size guide and the install steps, or just email us. We're happy to help you get it working.
For the full legal terms, see section 6 of our Terms of Service.